Qualaris is simple, web-based software designed to help teams achieve reliably better healthcare outcomes by coordinating hypothesis-driven process improvements.
Our premise - the work we do everyday shapes the outcomes we produce for patients. Understanding and improving our daily work lets us make healthcare better in ways that stick.
Here’s a brief overview of how Qualaris helps you improve.
Set a measurable goal for an outcome you’d like to reliably produce.
What outcome do you want to reliably produce? Zero preventable infections each month? An excellent care experience for each patient reflected in satisfaction scores? As obvious as it seems, setting a clear, measurable goal with a time frame helps everyone focus on making improvements towards the same end. Learn more about this step.
Identify and measure key processes that drive your outcomes.
It’s not enough to set a goal. If we want better outcomes that stick, we need to first understand how it’s produced today. We can do this by learning how underlying processes that drive our outcome are carried out. How do our prevention bundles get completed today? Are handoffs done reliably? Process measurements give us the specific, granular understanding to make meaningful changes that stick. Learn more about this step.
Gather opportunities for improvement from your team and your data.
Observing and understanding the underlying process and actions that produce your outcome can uncover gaps or issues that would otherwise have gone unnoticed. Is there a step in a bundle people often forget? Are there important communications that aren’t happening reliably? These opportunities to improve can be used to prioritize changes you'd like to test. But, opportunities don't just have to come from your process data. Root cause analyses of specific incidents and ideas from team members involved in the daily work can surface some of the most important opportunities to address. Learn more about this step.
Design and test changes to produce your outcome more reliably.
The keystone step - testing your best ideas for improvement and learning whether they work. We want to change equipment, but did that new equipment actually reduce errors? We want to adjust our approach to fall prevention management, but did that change in process actually increase our reliable coverage of patients with high fall risk? People have many ideas to try, but if we don't learn whether they work we can spin our wheels. The simple step of writing down what you plan to change and how you'll measure if it works allows you to later assess if it worked or not. Learn more about this step.
Apply and spread what works.
Not everything you try will work. But, when you discover changes that work, get all the benefits you can from it! Helping others learn about your successes can boost the progress of other teams and help everyone improve faster. Learn more about this step.
Ready to learn more?
We’ve added details on each step with examples and advice. Read the next article in the series or jump to any topic.
- How Qualaris approaches Improvement
- Set a measurable goal for an outcome you’d like to reliably produce
- Identify and measure key processes that drive your outcomes
- Gather opportunities for improvement from your team and your data
- Design and test changes to produce your outcome more reliably
- Apply and spread what works