Observing and understanding the underlying process and actions that produce your outcome can uncover gaps or issues that would otherwise have gone unnoticed. Is there a step in a bundle people often forget? Are there important communications that aren’t happening reliably? These opportunities to improve can be used to prioritize changes you'd like to test. But, opportunities don't just have to come from your process data. Root cause analyses of specific incidents and ideas from team members involved in the daily work can surface some of the most important opportunities to address.

Example:

Looking at hand hygiene process data shows that the step "use soap when required for C. diff" is only occurring correctly 60% of the time. This could directly impact the C. diff metric that we are currently working on so we capture relevant data and discuss this as an opportunity for improvement with the infection prevention team and the frontline staff. Through discussions and more detailed observations we discover that contact precaution signage is often missing so staff do not realize they need to use soap instead of hand sanitizer.

How Qualaris supports this: 

we provide powerful tools to discover, collect, and manage opportunities for improvement:

  • The Improve: Insights tool and Explorer provide real-time access to process and outcomes data to look for trends or hotspots that could be targeted for improvement. Learn more about Insights.
  • Opportunities can be easily created with information to collect opportunities from everyone from frontline staff directly involved in care delivery all the way up to executives. Learn more about Opportunities for Improvement.

Ready to learn more?
We’ve added details on each step with examples and advice. Read the next article in the series or jump to any topic.

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